Effective Date: 07/03/2021
This policy explains the following:
• what information we may collect about you
• how we will use information we collect about you
• whether we will disclose your details to anyone else
• your choices and rights regarding the personal information you provide to us
Our website may contain hyperlinks to third party websites including the website of our partner networks, advertisers and affiliates. These websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would advise that you review their respective privacy policies.
What information do we collect and how is it used?
When you use our website, whether for browsing or requesting an appointment and/or information, you may be asked to fill in forms containing the following information;
• your name (first name and surname)
• your email address
• your phone number
If you have a treatment with Relax & Renew, you will be asked to complete a consultation form containing;
By interacting with us on social media platforms by way of “liking”, “following”, “commenting”, “retweeting” or “sharing”, you understand that you are consenting for our interaction with you.
How do we use this information?
We use website analytics to evaluate and improve our Website and to offer the best, most accessible service possible to all of our customers. For example, we utilise third party data analytics service providers (such as Google Analytics) to improve our visibility and to monitor website browser behaviour and navigation across the Website.
These third party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. We have contracts in place to protect the confidentiality of your information with all of our third party data analytics service providers.
When you visit our Website, our service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:
• number of visitors to our Website
• pages visited while at the Website and time spent per page
• page interaction information, such as scrolling, clicks and browsing methods
• page response times and any download errors
• other technical information relating to end user device, such as IP address or browser plug-in
We use the information that we collect about you to serve you targeted advertisement in order to provide you with more relevant advertising content. The targeted marketing is accomplished via our own channels (i.e. our websites, display advertising, and apps) and third party channels, including across multiple devices or browsers, using the following platforms:
How do we use your data and on what basis?
Providing products and services
• entering into an agreement with you to provide our services or products and in the provision of those services and products.
• logging and processing your order in our information systems
We collect and use this information from you to enable us to perform our sales contract with you.
Customer services and enquiries
• replying to your enquiries or responding to concerns or complaints
• providing you with information about the services we offer, including important announcements about your account, updates about our services, or offers and money off vouchers for our products and services (where you have opted to receive these)
If you contact us to make an enquiry or to raise a concern about our website or any aspect of our online services, we aim to respond to you as promptly as possible and we do so on the basis that we have a legitimate interest in replying to you.
If you have opted-in to receiving marketing materials sent via email, you may opt-out at any time via the unsubscribe feature that appears in our emails or by emailing email@example.com.
You may also be asked to opt-in to receive updates, information or promotional material including vouchers or discount offers and other similar services from our network of recommended suppliers from us or directly from these suppliers.
Cookies and website analytics
Our website uses Google analytics to understand how visitors use our Website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our Website, and we aggregate this information together so we know that, for example, most of the visitors to our Website come from England). This processing is crucial to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our website and providing a better service and source of information to visitors. This information is not used to develop a personal profile of you.
Do we share your information with anyone else?
No, all the information gathered about you will never be shared with anyone and is only used by Relax & Renew.
Your choices and rights in relation to personal data which we process relating to you
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:
• to ask for a copy of data we are processing about you and have inaccuracies corrected;
• to ask us to restrict, stop processing, or to delete your personal data;
• to request a machine readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and
• to make a complaint to a data protection regulator. You may contact them at: https://ico.org.uk/concerns/
To make a request in relation to any of the aforementioned rights, please email us at firstname.lastname@example.org
If you are unhappy with the way that we are processing your personal data, please let us know. The best way to bring this to our attention is by emailing us at email@example.com
We do not knowingly use the Website to solicit data from or market to children under the age of 13.
If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at firstname.lastname@example.org.
We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted. In particular, we will take precautions to protect against the accidental or unlawful destruction, loss, or alteration, and unauthorised disclosure of/or access to the personal data transmitted, stored or otherwise processed by us. Please be aware that, while we make the security of our Website and your personal information a high priority and we devote considerable time and resources to implementing and maintaining robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.
In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.
Where we obtain your personal data in relation to the use or purchase of our services or products, including VAT or invoicing information, we are obligated by law to keep this for a minimum of six years.
Where you engage in online discussions through the website, email or phone, this content will be kept indefinitely, to have this communication erased please contact email@example.com.